TERMS OF USE — unCloude

Last Updated: November 17, 2025

Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you”) and unCloude (“unCloude”, “we”, “us”, or “our”) concerning your access to and use of www.uncloude.com and any related pages, content, scheduling portals, online programs, or digital offerings (collectively, the “Site”), as well as your use of our coaching and wellness services (the “Services”).

By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you are not permitted to use the Site or Services.

Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Site or Services after any changes are posted constitutes acceptance of those changes.

You are responsible for reviewing these Terms periodically to stay informed.

Services Offered

unCloude provides:

  • 1:1 coaching

  • Group coaching and programs

  • Corporate workshops and wellness initiatives

  • Online classes, resources, and digital content

All Services are educational, developmental, and supportive in nature. They are not medical, psychological, legal, tax, or financial advice.

Eligibility

The Site and Services are intended for users who are at least 18 years old.

By accessing or using the Site or Services, you represent that:

  • You are at least 18 years of age, or

  • You are a parent/guardian providing consent for a minor to participate in services, where applicable

  • You have the legal capacity to enter into these Terms

  • You will comply with all applicable laws and regulations

Accounts and Security

Some features of the Site or Services may require registration or the creation of an account with a third-party scheduling or program platform. When you do so, you agree to:

  • Provide accurate, current, and complete information

  • Keep your login credentials confidential

  • Be responsible for all activities under your account

We reserve the right to suspend or terminate access if we suspect any breach of these Terms or misuse of the Site or Services.

Purchases and Payment

Payment for Services (including sessions, packages, programs, and corporate offerings) is processed through secure third-party payment providers such as Stripe, PayPal, or the payment options integrated into our scheduling platforms.

By making a purchase, you agree to:

  • Provide current, complete, and accurate billing and payment information

  • Authorize us and our payment processors to charge your chosen payment method for all applicable fees

  • Pay all fees and charges incurred in connection with your purchase

Prices for Services are listed in the currency indicated at the time of purchase and are subject to change at any time. Taxes may be added where required by law.

Refund Policy — Coaching Services

We want clients to feel aligned and supported in their coaching relationship. Our refund policy is as follows:

  • If, after your first paid coaching session with a coach, you decide that the coach is not a fit for you, you may request a full refund — no questions asked.

  • This applies to both single sessions and multi-session packages.

  • To receive the refund, you must email us at hello@uncloude.com within 24 hours of completing your first session and clearly indicate that you are requesting a refund under this policy.

Upon a valid request under this policy, we will refund 100% of the amount you paid for that purchase to your original payment method, within a reasonable processing period.

After the first session refund window has passed:

  • Future refunds are generally not provided, except where required by law or where explicitly stated in a written agreement (for example, corporate or custom contracts).

  • For packages, once you continue beyond the first session without requesting a refund, you are considered to have accepted the coach and the package, and the fees become non-refundable.

For corporate and organizational programs, refund and cancellation terms will be governed by the specific service agreement in place.

Scheduling, Cancellation, and Rescheduling

Scheduling is handled via our online scheduling platform(s) or directly through corporate agreements.

Unless otherwise specified in a written agreement:

  • Sessions must be cancelled or rescheduled at least 24 hours before the scheduled start time.

  • Cancellations or reschedules with less than 24 hours’ notice may be treated as a used session and may be charged in full.

  • No-shows (failing to attend without notice) may also be charged in full.

Corporate and group program cancellation policies may be set out separately in your proposal or contract.

Coaching Relationship and No Professional Advice

UnCloude coaches support clients with mindset, clarity, wellness, and personal/professional development.

By using the Site or Services, you acknowledge and agree that:

  • Coaching is not therapy and does not replace mental health treatment.

  • Coaches are not acting as licensed medical professionals, psychologists, psychiatrists, or other regulated healthcare providers.

  • Coaches are not acting as lawyers, financial advisors, or accountants.

You remain fully responsible for your physical, emotional, mental, financial, and legal decisions and outcomes, and you agree to seek professional advice from qualified providers where appropriate.

Intellectual Property

Unless otherwise indicated, the Site and all content on it—including text, graphics, logos, videos, resources, worksheets, downloads, and digital materials (collectively, “Content”)—are owned by or licensed to unCloude and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, revocable, non-transferable license to:

  • Access and view the Site and Content for personal, non-commercial use

  • Download or print resources you have legitimately purchased or accessed for your own personal use

You may not:

  • Copy, share, reproduce, republish, or distribute Content for commercial purposes

  • Sell, license, or otherwise exploit Content

  • Remove proprietary notices or branding from any materials

Any use of Content beyond what is expressly permitted in these Terms requires prior written permission from unCloude.

Acceptable Use and Prohibited Activities

You agree to use the Site and Services only for lawful purposes and in a manner that's consistent with these Terms.

You agree not to:

  • Use the Site or Services in any way that violates applicable laws or regulations

  • Attempt to gain unauthorized access to any accounts, systems, or networks connected to the Site

  • Use automated scripts, bots, or scraping tools to collect data from the Site

  • Interfere with or disrupt the operation of the Site or servers

  • Harass, abuse, or harm any coach, team member, or other user

  • Use the Site or Services to send spam, unwanted solicitations, or misleading communications

  • Upload or transmit any viruses, malware, or harmful code

We reserve the right to investigate and take appropriate action, including suspending or terminating access, for any suspected violation of these Terms.

User Content, Feedback, and Testimonials

If you choose to share feedback, testimonials, reviews, comments, or other content with us (“User Content”), you represent that:

  • The content is accurate and reflects your honest experience

  • You have the right to share it

  • It does not violate any rights of another person or entity

By submitting User Content, you grant unCloude a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that content in connection with our business (for example, on our website or marketing materials), unless you explicitly request in writing that it remain private or anonymous.

We may edit or remove User Content that we deem inappropriate or misleading.

Third-Party Services and Links

Our Site and Services may integrate or link to third-party platforms such as:

  • Google Meet (video sessions)

  • Stripe or other payment processors

  • Acuity/Squarespace Scheduling or other scheduling tools

  • Email marketing and analytics tools

We do not control these third-party services and are not responsible for their content, policies, or practices. Your use of any third-party service is subject to that provider’s own terms and privacy policy.

Links to third-party sites or tools do not imply endorsement.

Cross-Border Services and Data Transfers

unCloude is based in Canada but serves clients internationally. As a result, your information may be processed or stored outside your country of residence, including in the United States and other jurisdictions.

By using the Site or Services, you consent to such cross-border transfers and processing of your information, as described more fully in our Privacy Policy.

Privacy

We care about your privacy and handle your personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

By using the Site or Services, you agree to the practices described in our Privacy Policy.

Disclaimers

The Site and Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

  • Warranties of merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness of information

We do not guarantee that:

  • The Site will be uninterrupted, secure, or error-free

  • Any specific results or outcomes will arise from coaching or programs

You are responsible for your own decisions and actions.

Limitation of Liability

To the maximum extent permitted by law, unCloude and its owners, employees, contractors, and coaches are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, arising out of or related to your use of the Site or Services.

In any case, our total liability for any claim arising out of or related to the Site or Services will not exceed the greater of:

  • The amount you paid to us for the specific Service giving rise to the claim, or

  • CAD $400

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to indemnify and hold harmless unCloude, its owners, employees, contractors, and coaches from and against any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of or related to:

  • Your use of the Site or Services

  • Your breach of these Terms

  • Your violation of any law or third-party rights

Termination

We may suspend or terminate your access to the Site or Services at any time, without notice, if we believe you have violated these Terms or engaged in harmful behavior.

Upon termination, your right to use the Site and Services will cease immediately. Any provisions that by their nature should survive termination will continue to apply (including intellectual property, disclaimers, limitations of liability, and indemnification).

Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

You agree that any disputes arising out of or relating to these Terms, the Site, or the Services will be brought exclusively in the courts located in Ontario, Canada, unless otherwise required by law.

Electronic Communications and Signatures

By using the Site or Services, you consent to receive communications from us electronically (such as email or website notices).

You agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing and that electronic signatures are valid and enforceable.

Miscellaneous

These Terms, together with our Privacy Policy and any other written agreements between you and unCloude, are the entire agreement between you and us regarding your use of the Site and Services.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

Contact Us

If you have questions about these Terms or our Services, please contact:

unCloude Coaching Services
e: hello@uncloude.com
w: www.uncloude.com