PRIVACY POLICY — unCloude Coaching Services 

Last Updated: November 17, 2025

unCloude (“we,” “us,” “our”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

Personal Information You Provide

We collect:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers)

  • Scheduling details

  • Coaching intake, questionnaires, and any information you choose to share with your coach

  • Corporate wellness inquiries and HR contact information

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser and device information

  • Pages viewed and time spent on each page

  • Cookies and similar tracking tools

How We Use Your Information
We use your information to:

  • Provide coaching, communication, scheduling, and client support

  • Deliver corporate wellness programming and content

  • Process payments securely

  • Improve our website and user experience

  • Send newsletters, updates, and marketing communications (you can opt out anytime)

  • Comply with legal obligations

We do not sell or rent your personal information.

Because coaching can involve sensitive information, we may also use your information, with your consent, to support international coaching services, program delivery, and communication across different time zones and regions.

Cross-Border Data Transfers

Because unCloude works with clients internationally and uses trusted third-party platforms such as Google Meet, Stripe, and Acuity Scheduling, your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other jurisdictions.

By using our services, you consent to the transfer, storage, and processing of your personal information outside your country of residence.
We take reasonable steps to ensure that any third party handling your data provides privacy protections comparable to those required under Canadian privacy law (PIPEDA).

How We Share Information
We may share your information with trusted third-party service providers only when necessary, strictly to support our services. These include:

  • Google Meet (video communications)

  • Stripe (payment processing)

  • Acuity Scheduling / Squarespace Scheduling

  • Email marketing tools

  • Analytics and website performance tools

Your information is never shared with third parties for their own marketing or sales purposes.

Cookies and Tracking Technologies
We use cookies to:

  • Improve website functionality

  • Personalize your experience

  • Analyze website traffic and behaviour

You can manage or disable cookies through your browser settings.

How We Store and Protect Your Information
We employ industry-standard security practices to safeguard your information.
However, no online system can guarantee 100% security.
We take all reasonable steps to prevent unauthorized access, misuse, loss, or disclosure.

Your Rights
You may request to:

  • Access the personal data we hold

  • Correct or update your information

  • Request deletion of your data

  • Opt out of emails or marketing

  • Withdraw consent


Sensitive Information Shared in Coaching

As part of coaching services, you may choose to share personal reflections, goals, and other sensitive information.
This information is kept confidential and is used only for coaching, program delivery, and client support.
We do not disclose coaching content to any third party unless required by law or with your explicit consent.

Compliance With Global Privacy Standards

unCloude is based in Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).
For clients located in the European Union, the United Kingdom, or other regions with specific privacy regulations, we aim to align with globally recognized best practices and transparency standards, including principles similar to the GDPR (General Data Protection Regulation).

Depending on your location, you may have additional rights related to:

  • the right to restrict processing

  • the right to data portability

  • the right to object to specific uses of your data

If you live outside Canada and wish to exercise a specific privacy right based on your region’s laws, please contact us at hello@uncloude.com, and we will respond accordingly.

To make any request, email us at:
e: hello@uncloude.com

Third-Party Links
Our website may contain links to third-party websites (such as payment processors, scheduling tools, or video conferencing platforms).
We are not responsible for their individual privacy practices.

Children’s Privacy
Our services are not directed to individuals under 18 unless they are working with an uUnCloude coach with explicit consent from their parent or guardian

Policy Updates
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. An updated “Last Updated” date will always appear at the top of this page.

Contact Us: If you have questions about this Privacy Policy or how your data is managed, please contact:

unCloude Coaching Services
e: hello@uncloude.com
w: www.uncloude.com